There are going to be so many people in 30 days time when these price hikes kick in that do not , or are not aware of this.
I would ask all users to contact paypal if they used paypal to pay for this, contact your credit/debit card issuer and ask them to investigate.
I would say you should all contact trading standards also. If monster cloud are allowed to continue with this there are going to be a lot of people seriously out of pocket.
Its almost like a daylight robbery before they go bust.
Email from monster cloud....
Hi,
You should know this price increase was imposed by the company I resell the services for , Livedrive Internet.
Thanks for reporting my company, it’s great people like you feel the need to screw over the little guy because you are so narrow minded and nasty.
I hope your life is full of people who treat you as justly!
As you have refused our offer of a partial refund it’s likely if everyone is as nasty as you we will just go under, so thanks for that, not only have we been screwed over by a corporation who wants us out of their way to steal our customers, but you and all our “loyal” customers now join the club of making sure another small business goes under!
Account closed. Have a great life!!!
Kind regards
Monster Cloud
W: www.MonsterCloud.co.uk
Check our Support Website http://support.monstercloud.co.uk
Forget to backup? Monster Cloud doesn't!
From: xxxxxx [mailto:xxxxxxxxxxxxxxxxxxxxx]
Sent: 19 April 2016 06:24
To: admin@monstercloud.co.uk
Subject: RE: Monster Cloud Support Ticket: http://eastfife.monstercloud.uk/ **its ok they closed this account now**
After speaking to the citizens advice guys it is clear that you have breached UK law in advertising a set price for a product for a year and selling it as such. I bought this service in advance for a year as it was advertised.
I have now reported this to trading standards to find I am not the only complaint and that this matter is under serious investigation.
I will not accept a pro rata refund any longer and will only accept a full refund. I paid by paypal and after a conversation with their customer service rep yesterday it seems I would likely win a case through them against you if I am to claim.
However if it goes that far I must inform you that due to your unfair change of product I will also charge for my time involved moving all my data to a new provider. I estimate this could take between 10 and 12 hours. My hourly rate as set out in all my private IT contracts and trading as I do is £120 per hour.
I would look to the courts if need be to get this back.
Now the register have picked up on this I see this going a little bit more mainstream, especially as I have sent the story to several different media outlets.
Last chance.
xxxxx xxxx
Biting the hand that feeds IT
