Re: Dave Plummer has a different take on this - but from the legal standpoint...
I'm no lawyer, but I realize that when you sign a contract for IT services or software with support, you agree to certain vendor liability limitation clauses. But all this is based on an understanding that the Parties to the agreement act in good faith and in a professional manner. In case of CrowdStrike, judged from what we know already, the company acted with gross negligence, unprofessionally, not according to standards and presumably without proper supervision. All this is a good basis for claiming damages due to gross negligence and acting not based on industry standards.