Didn't it used to be:
Darc (derestricted access route connection)
189 publicly visible posts • joined 5 Feb 2016
Not sure how anything can be feature complete when stuff gets added by any company with "a great idea" - but on their own stuff.
The one I remember was a utility, from the drive manufacturer, that added something that would load up on boot and let the BIOS handle massive drives (whole GBs !) Never did find out how that worked.
So a chat session with a real person and a chat session with a "bot" look the same and should be legally treated as such.
Quite a few sites actually still have people on the web chat. You can spot them because they go offline at the end of the "working" day.