* Posts by mkippax

1 post • joined 3 Feb 2016

Scammed by Simply Electronics

mkippax

I ordered an Olympus camera in June and it arrived in a week. It worked fine for a couple of weeks and then when on holiday in July after 42 days, it died and would not re-charge. On returning in September, I emailed to ask how to return it. It took a few weeks to get a response on where to send it back. I asked for a refund/ replacement and they said that they will fix it under warranty, which I am not happy about as it's a waterproof camera and I expect that the repair will wreck the seals, but that is in their small print. Anyway, It's now December and it's not repaired and no indication of when it will be. My last email response was 2 weeks ago and said that I would get an "immediate response". I'm not sure if they are shady or just incompetent, either way, I would not recommend them!

On 15 Jan they said that the camera was unrepairable and offered me a 88% refund as I had 42 days use of the camera and it was past the 30 day reporting period to get a full refund. I was promised the refund in 2-3 business days. It is now 17 days later and I still don't have the refund and no reply to my latest emails. I would not recommend Simply Electronics to anyone!

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