Yep - definitely
The tech support scam was highlighted to several TT team leaders back as far as 2009 ish - nobody cared at the time. To allow a call centre worker who deals with personal data to keep a notebook that they can take home or even allow them a mobile in their pocket whilst working is crazy... We were made redundant based on "cost cutting measures" and our jobs were outsourced... I'll be honest... Best thing that could have ever happened for me but I hope more companies take note... If you pay peanuts - you get monkeys and in most cases incompetent monkeys who will try any way they can to make an extra buck out of your personal data... Time to come back on-shore me thinks
Biting the hand that feeds IT
