Re: Universities are the absolute worst for shadow IT
Not at a University, but a few years ago (around 2007) I got a call from a user about a PC stuck in a boot loop. After a couple of minutes conversation with the user I'd established there were no identification labels on the machine - asset tags, PC id etc. - they then mentioned the make and model which was by then a defunct manufacturer which we'd never used. Further dialogue revealed that the user had been told to use this PC for their work when they'd started a year previously, and after I'd asked them the check the back of the machine it wasn't even plugged into the network. After asking them what was displayed on the screen when booting they said, "Windows 98." So this was just a random machine someone had brought in years before and started using and it had become a fixture in the office multiple people had used over the years.
I had to end the call by telling them to speak with their boss as the machine wasn't covered under any support for either hardware, software or user.