* Posts by hogarthr

2 publicly visible posts • joined 27 Oct 2015

Here's how TalkTalk ducked and dived over THAT gigantic hack

hogarthr

Talk Talk have not yet contacted me in any way!

I recently left TalkTalk due to their abysmal customer service, but as a recent customer they still have my personal data stored (and potentially compromised). TalkTalk have not contacted me in any way (as an ex-customer) to inform me of the situation in regard to my personal data. Have any customers been contacted? Just an informational email would be nice.

TalkTalk plays 'no legal obligation' card on encryption – fails to think of the children (read: its customers)

hogarthr

TalkTalk are in a shambles in all their IT processes

My experience of Talk Talk over the last few months is that they are in a complete shambles as far as their IT processes and the human processes that surround them. I left them because of the appalling customer service I received from them and because they increased prices twice this year so far. I received numerous wrong responses to my leaving including 1. the told me, 'you appear to be moving home' but we do not have your new home details and 2. Wrongly sending me system generated email and invoice for breach of contract which took ages to sort out. Also while with them, trying to sort out a fault, I got numerous system-generated contradictory emails and texts. I am not at all surprised that there systems are open to hackers.