
Avaya is toast
Avaya offerings have been crap and expensive for years. They will go the way of Nortel.
15 publicly visible posts • joined 20 Oct 2015
It would appear that our "subscription" is more than doubling in cost (it would be quadrupling they were not offering any discounts) and we would also be tied in to a 3 year contract.
I have been reading up on various forums and there are a lot of disgruntled customers looking to move away towards other technologies or simply continue to run the product without a support wrap.
Even on their own website the uplift was quoted at 6.7% not 200-400% as per some customer experiences.
Our previous budget for this product was €3,472.11 now they are asking for us to uplift this to €10,583.28, so a 305% uplift on current costs for the same product.
Turn/River Capital are looking to get a return on investment but copying Broadcom and upsetting the customer base is definitely not lasting long term strategy. Short term gain for longer term pain as people move away…
If they are unable to make this a more attractive offer, and we are pretty much forced to renew under protest / need to opt to run unsupported, then we will be looking to move to another product asap and that will be the end of our journey for PRTG.
PE firms can go shaft themselves.