Re: Customer service?
On my Mk2 Octavia, thers is a blind in the unit that can be moved to flatten the beam - as in a lot of the "projector" style headlights.
Even if you're not very dexterous around the back of headlmp units, and can't do it in situ, it's one nylon nut and a catch away from removing the whole unit. I can change my lights this way in less than 5 minutes.
Damn fine engineers the Czechs - which is probaby why Dr Porsche nicked the design of the Beetle from them in the first place...