Re: So, who do the cool kids bank with these days then?
Cheque book even reached the customer before it was spotted..
Many, many yeas ago, my father and one of my brothers both banked at the same branch of Midland bank. Said bank sent one of my dads chequebooks to my brother.
He, not noticing the different initials (his only had one letter different) used about 10 cheques before he noticed (about £120 - which, in the late '80s, was a decent sum). Said cheques had *his* card details on the bank but Midland honoured them anyway (showing how little notice the banks actually took of that).
Dad phoned up the bank, got nowhere (except the statement that he needed to take his own son to court to recover the money).
So it got escalated past the local bank manager to Midlands regional management. Who promptly grovelled, refunded the money (without taking it from my brothers' account) and, we later heard, redeployed the manager upwards to a role where he didn't actually have to make any money or customer related decisions.
That whole thing started me on the "I'll never use a bank again" trend (that was confirmed by how Lloyds treated me as a student). Which is why I've had a Nationwide Building Society account for 32+ years..