Taking a look back over the past 20+ years of large-scale government computer and data projects handed to consulting practices such as Accenture, Capgemini and others, I believe we will see the same result from this 'Humphrey' project. The NHS 'digitisation' project known as the National Programme for IT (NPfIT), was a total fiasco, and cost the UK taxpayers a staggering £10 billion pounds and disappeared down the wazoo. The reason?
The programme began in 2002 under the Labour government, aiming to create a centralised electronic care records system and modernise IT infrastructure across the NHS. The initiative was officially dismantled in 2011, after almost a decade of implementation issues, technical failures, and criticism.
The NPfIT is widely regarded as one of the largest and most expensive IT failures in UK history. It faced challenges such as lack of user engagement, poorly defined goals, and unrealistic expectations about the complexity of integrating diverse NHS systems. I believe the odds of this crackpot initiative will result in the same, sad and inconclusive state. Many years ago, as a project director for a top-secret military project, I learned a valuable lesson from one of my team. This was, that the client and the consulting practice never spent sufficient time to discuss the real situation and the practical solution with the individuals at 'the coalface.' Instead, vast amounts of hard-earned taxpayers' money was squandered on pointless reviews with clients who had not even a shred of understanding of how the existing system worked. This, Sir Humphrey, is exactly what will happen here too.