* Posts by TomTom Community Manager

3 posts • joined 8 May 2015

TomTom MyDrive brings satnav syncing to PCs and mobiles

TomTom Community Manager

Re: Yes But, No But

Hi SMabille, thanks for your comment. I am sorry to read about the issue you mentioned about traveling via a point towards your destination. What you are describing should not be happening. Could you please get in touch with one of my colleagues in Customer Care on 02079 490 132 or at this link http://bit.ly/1FqWAZ6? In this way we will be able to see which specific device you are using and assist you. Thank you.

TomTom Community Manager

Re: Tom Tom are s*#t

Hi romanempire, I am sorry to read that TomTom Traffic has not met your expectations. I would like to help by providing some background information on our LIVE Services. TomTom Traffic calculates routes using accurate real-time information, which takes into account the live conditions of traffic on the route your vehicle is taking. For example, traffic jams might appear on your route while you're already driving. When this happens the device will take that into account to find the fastest route that might or might not be the original route you were taking. The alternative route might take you through secondary roads as this is the fastest route at that time. TomTom Traffic knows that because it detects traffic on all mapped roads in real time and sends the information to your device every two minutes. For more information on TomTom Traffic, you can check out this link: http://bit.ly/1QsRmDz. Thanks and I will pass your comment on to the team internally.

TomTom Community Manager

Re: TomTom can go

Hi cornz 1, thanks for your comment. I am sorry to read that you have decided to stop using your TomTom navigation device. For the sake of other customers who might be reading this, I would like to address some of the points you mentioned. First, with the introduction of MyDrive, GO users can import 3rd party POI. Users can read more about MyDrive here: http://bit.ly/1EgYJGj. Second, regarding Bluetooth connection, Smartphone Connected TomTom navigation devices can connect to the iPhone 3GS or higher with iOS6 and up, Android smartphones which use version 2.3.3 and up, as well as Windows 8.1, version 8.10.14219.341 or above. Third, it is possible to install the map of the UK on a TomTom device, once it's purchased. Depending on the device, our Customer Care Department will be able to assist with this or any other question. Anyone can get in touch with one of my colleagues in Customer Care in the UK on 02079 490 132 or at this link http://bit.ly/1FqWAZ6. We would be happy to help. Concerning the TomTom Lifetime Services, if users would like more information on their quality and what they offer, then please visit this page: www.tomtom.com/lifetime.


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