Re: FAIL $5 million for criminals
Unless you are running high frequency snapshotting (and who does that on everything - especially file systems?) restoring from backup is a guaranteed loss of data
Some time ago I had a hard drive that was developing bad sectors in a short period of time. It was my server box. Here is how i handled it:
* do separate backup of as much critical data as I can, data that is not corrupted.
* install OS onto new hard drive, plus the basic software needed, as quickly as possible
* swap hard drive
* restore important data from most recent backup
Now it is up and running. OK I spent a day doing that. Better than a WEEK.
Then I went about analyzing the old drive to see what stuff was recoverable, and what wasn't. In the mean time, the server was RUNNING.
FIRST, get it BACK RUNNING AGAIN. *THEN* you worry about data recovery. Human safety gets shoehorned into the front of the line, as needed.
But I don't know how easily their systems could be restored, which might suggest their backup and restore process was a part of the problem. So maybe my perspective is off a bit. Still, I think they OWE us an explanation, regardless.
In any case, you can get SOMETHING running fairly fast if you set things up properly with your backups. If you're missing a week's worth of billing, at least you did not STOP THE OIL FLOW.
I'm also thinking that if I had set things up better, i.e. having a backup hard drive waiting in the wings with identical software [minus data] on it, that I could just swap in the drive and restore the most recent data from backup, and be up and running in a couple of hours, and not most of a day. BETTER planning, yeah.