AI is not an Expert System
AI is not an expert system. Expert systems make real income and sustain the business, and have the business rules in place, legal compliance.
AI is being used as a crap shoot, to raise prices generally, add sneaky hidden fees, and in the worst cases encourage illegal behavior. And we have seen many franchises shrink in size, loose customers, and even fold. Yeah, locked in a spy app, and locked to worthless points and deals to antagonize loyal customers.
AI prices must go up, for reasons stated. There will be a lot of misuse by staff. Stick to expert systems, and solid business rules.