“Manish Sarin, who joined HP in 2010”
Sums up the shit show just there...
5 publicly visible posts • joined 25 Feb 2015
I spent some time in the late 90's working on a subbed out M$ support centre in Dublin and nothing in the article rang true. It was normal to spend 40 mins or more helping a customer get boot disks to recognise the cd drive, let alone talking them through recovering the back up registry. The only true crime was leaving them on hold too long (I once got played back a call where 'can I put you on hold' was followed by 10 mins of silence).
That time was some of the best fun I ever had in the industry, perhaps because I was parachuted in as a newly minted MCSE when most of the encumbents were still on their first MCPs or because I knew I wouldn't be there forever, or maybe it was the Guinness........