* Posts by Rtbcomp

63 publicly visible posts • joined 5 Jan 2015

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HP ditches 15-minute wait time policy due to 'feedback'

Rtbcomp

Re: Irate customers - Missing Hole

I was helping a colleague install an ATM and there was no hole for the mains cable to go through so we requisitioned one from stores The stores clerk phoned the order in before he realised what he was ordering. Stores staff know a lot of rude words and don't have a sense of humour.

Techie cleaned up criminally bad tech support that was probably also an actual crime

Rtbcomp

I was offered a redundant reel-to-reel VCR and a load of tapes by an organisation which was a medical research establishment - I left the tapes behind.

I had a few customers who used DataEase and if I needed a copy of the database I exported and deleted credit card details first, although I retained names and addresses. This about was 40 years ago, I'm not sure if that would be OK today.

Does this thing run on a 220 V power supply? Oh. That puff of smoke suggests not

Rtbcomp

Re: "built to survive minor accidents"

"It was interesting to see the 'Swiss roll' interior of an electrolytic capacitor all unfurled."

Many moons ago I connected the cathode bypass capacitor the wrong way round on an amplifier I was building. There was a pop and the room looked like it was experiencing a snowstorm for the next 5 minutes.

Developers feared large chaps carrying baseball bats could come to kneecap their ... test account?

Rtbcomp

Or Theo C Cupier.

Tech support fill-in given no budget, no help, no training, and no empathy for his plight

Rtbcomp

"Sometimes it is easier not to ask..."

"Sometimes it is easier to ask for forgiveness than to get permission," I'll remember that, I used to work on the premise that "If you don't ask they can't refuse."

Scammers exploit UK's digital landline switch to swipe cash

Rtbcomp

Re: 'Safely Switched'

That's exactly what I do only with the addition of an automatic transfer switch (£14.00 from Amazon) which switches my internet gear, fridge and freezer onto the solar inverter. My lights are 12v LED bulbs working straight from the solar battery.

We told Post Office about system problems at the highest level, Fujitsu tells Horizon Inquiry

Rtbcomp

Re: Remarkable front

My local church has a graveyard, she could go there.

Rtbcomp

Re: Lessons ?

I thought if a plea wasn't entered "not guilty" was assumed, as in the case of the Stockport child killings.

Rtbcomp

Re: I am surprised that Vennells did not say

And then two fingers together.

British Army zaps drones out of the sky with laser trucks

Rtbcomp

They could use another of these devices to recharge a tank's battery from a helicopter, Cordless charging on steroids.

Techie left 'For support, contact me' sign on a server. Twenty years later, someone did

Rtbcomp

Return to Base

I used to build PCs trading as RTB Computer Services. One day I got a phone call asking for a warranty repair. I asked the guy his name, it didn't sound familiar so I asked for the invoice number, nothing like the same format as mine and he was miles away from where I was.

I told him it was nothing to do with me and he replied "But it says RTB Warranty on the invoice". I can only guess he searched "RTB warranty" and came up with my details.

That hardware will be more reliable if you stop stabbing it all day

Rtbcomp

A Piece of String

When I started working as a field service engineer with a company that made cheap and nasty cheque encoders I noticed that some of them had a piece of string hanging from out of the front of the machine.

The machines were based on a mechanical adding machine, the numbers were entered on the keyboard and when the cheque was pushed into a slot the adding machine went through its cycle, being stopped half way by a solenoid to allow the printing mechanism to print the amount on the cheque. The solenoid didn't always release, which resulted in a service call, so some engineers tied a piece of string to the armature so the operator could give it a tug and carry on her merry way.

Tech support world record? 8.5 seconds from seeing to fixing

Rtbcomp

Fastest Response Time (Though really not a Fix)

When I worked in the Bradford area I was summoned to Yorkshire Bank, Otley to fix a fault. I arrived at the bank just as the machine operator was putting the phone down after making the service call.

I revelled in the "Gosh, that was quick" praise until I realised I had gone to Yorkshire Bank, Otley Road, Bradford by mistake, just as they too put a service call in.

Want to feel old? Excel just entered its 40th year

Rtbcomp

Re: 123 rules.

I recently upgraded from Excel to Lotus 1-2-3. It was like meeting up with an old friend again.

Crack coder wasn't allowed to meet clients due to his other talent: Blisteringly inappropriate insults

Rtbcomp

Bankers

I used to be a field service engineer in 1970s working in local branches of most of the UK high street banks. One day the staff sat down to their morning tea and biscuits without offering me one. I downed tools, told the staff if anyone wanted me I'd be in the cafe across the road and off I went. I always got tea and biccies from then on.

Customer bricked a phone – and threatened to brick techie's face with it

Rtbcomp

This could have turned into a aggregated assault.

How thermal management is changing in the age of the kilowatt chip

Rtbcomp

I was involved in installing an ICL water cooled mainframe system in the 1970s. The hot air was dumped into the atmosphere and gas was used to heat the building.

Original killer PC spreadsheet Lotus 1-2-3 now runs on Linux natively

Rtbcomp

Come Back 1-2-3 All is Forgiven

I moved off Lotus 1-2-3 when I took a subscription out on Microsoft 365 and started using Excel. I ditched that when I bought a Chromebook and I now use gSheets. Next step is to ditch gsheets and start using 1-2-3 again under Windows,

I was interested in the idea of 1-2-3 being available to run under Linux, maybe I'll give that a try.

Rtbcomp

Re: Lotus 1 2 3

I still use Lotus 1--2-3 under Windows 10 on a daily basis.

The only thing that bothers me is that you can't scroll through a worksheet with the mouse wheel.

How to deorbit the Chromebook... and repurpose it for innovators

Rtbcomp
Unhappy

What's Wrong With My Chromebook?

Apart from Chrome OS, Linux, Android and Google Sheets, nothing.

The latter seems to like copying and pasting all by itself. To prevent this I have bought a refurbished Dell Win 10 laptop and will be installing Lotus 1-2-3.

The Chromebook will used for my Arduino projects, for which it's quite good.

Suits ignored IT's warnings, so the tech team went for the neck

Rtbcomp

Re: Fun with tie-wearers

I've used a mechanical adding machine to check a Lotus 1-2-3 spreadsheet before now.

Ask a builder to fix a server and out come the vastly inappropriate power tools

Rtbcomp

Not Actually Working on a Computer, But Related

I was driving from a customer's site back to base to collect some parts and pulled into a lay-by to answer a call of nature. When I got back into the car it wouldn't start. An investigation showed the distributor contacts had closed up. Unfortunately I'd left my tools on site so I had a scout round the lay-by and found a half-brick and a length of steel rod whch I used as a hammer and drift to open the points.

Cat accused of wiping US Veteran Affairs server info after jumping on keyboard

Rtbcomp

Cats Rule OK

The cat knew what it was doing and it was a deliberate act.

I was tripped up on a train whilst walking down the gangway, I used a passenger's laptop to break my fall by putting my hand smack in the middle of the keyboard.

I often wonder what the result of that was.

Polishing off a printer with a flourish revealed not to be best practice

Rtbcomp

Re: How the Hell did he manage that???

There was a pulley/timing belt on the decoder which drove a jackshaft which ran the width of the machine, the favourite trick was to leave a timing shaft in place and switching the machine on, but a rag in the timing belt would do the trick!

How is this problem mine, techie asked, while cleaning underground computer

Rtbcomp

Computer Bugs

I used to visit a well known Derby-based manufacturer of aero engines and their minicomputer was always full of dead moths.

Farewell WordPad, we hardly knew ye

Rtbcomp
Happy

Atlantis

I use Atlantis word processor. Apparently it's based on WordPad, but has more features but not too many to be bloated. I write all my docs in .rtf format.

Turning a computer off, then on again, never goes wrong. Right?

Rtbcomp

The Son of ...

This phrase sends shivers down my spine.

I once fixed a system where the MD's son had tried to get it working and presented the company for a large bill. The MD tried to fob me off with 30 quid in fivers instead of the several hundred he got billed for.

The number’s up for 999. And 911. And 000. And 111

Rtbcomp

Re: Why the down vote?

I get on quite well with relays, we just seemed to click.

The ZX81 finally gets the keyboard it deserves

Rtbcomp

ZX81 Nailed to a Piece of Wood

I used to be a repair centre for Sinclair and Amstrad and I had a ZX80 and ZX81 which I used for testing chips &c. These computers were connected to a keyboard I purloined from an MDS Data Recorder when I worked for them. It consisted of magnet-operated reed switches which I rewired to the same configuration of the Sincalir membrane keyboards.

When I gave up that business I put them on Ebay under the title "ZX81 Nailed to a Piece of Wood", and its ghost still haunts the ether (Google the title).

http://www.sinclairlair.co.uk/z80_zx81_wood_news.htm

You need to RTFM, but feel free to use your brain too

Rtbcomp

A Picture Paints a 1000 Words

I like those technical manuals that have a picture of the kit on the front cover, at least you knew you were using the correct manual to fix the darn thing.

Keeping your head as an entire database goes pear-shaped

Rtbcomp

Two Backup Problems

1) Upgraded a customer to the latest version of MSDOS. Did a backup, installed the new version, did a restore. Only I didn't do a restore because the format of the backups wasn't compatible between the two versions of MSDOS

2) Customer running two business on 2 MSDOS computers using the same software. Unfortunately he was using the same set of floppies for each, so the only backup he had was No2 machine as that backup had overwritten the No1 machine's backup. Luckily he didn't have to restore No1 machine before I discovered what he was doing. Why did he only use one set of disks? Because he was a tight-fisted accountant.

Thinnet cables are no match for director's morning workout

Rtbcomp

Re: Full names please.......

I had an instructor called Mike Hunt (as in "Have you seen Mike Hunt") and manager called Brian A King.

Not to dis your diskette, but there are some unexpected sector holes

Rtbcomp

Some teleprinters used 5 bit Baudot code.

I found this very useful when I interfaced a ZX80 to a Creed 7B - one 8 bit byte gave you 1 start bit, 5 data bits and 2 stop bits.

You've stolen the antiglare shield on that monitor you've fixed – they say the screen is completely unreadable now

Rtbcomp

I worked for a company that installed and maintained ATMs up and down the country. On several occasions we got a call from a bank to clean out the ATM that was next to a pub because it was full of vomit.

I thank God that I wasn't trained on that kit!

Say what you see: Four-letter fun on a late-night support call

Rtbcomp

Re: The joys of the phonetic alphabet

I was spelling my name out to someone, "R for Romeo, O for Oscar, G for Golf, E for Echo, R for Romeo"

"G for what?" came the reply

RIP Sir Clive Sinclair: British home computer trailblazer dies aged 81

Rtbcomp

RIP Sir Clive, and thank you.

I had been a field service engineer for 10 years when the ZX80 came out and this introduced me to BASIC programming. I went on to write a few projects in QBASIC, VBA and DataEase on a freelance basis after that.

Hey, AI software developers, you are taking Unicode into account, right ... right?

Rtbcomp

I once wrote a Z80 machine code program to run on a CPM machine using only the instructions that corresponded to ASCII characters. Typed it in as .TXT file and renamed it .EXE and ran it.

Apple is about to start scanning iPhone users' devices for banned content, professor warns

Rtbcomp

Big Brother is Wrongly Accusing You.

My biggest concern is reliability. We keep hearing stories about bank accounts of innocent people being summarily suspended or closed due to a computer suspecting fraud, how long before people are accused of being called paedophiles because some software says so?

I've just tried to sell a Monopoly game on Ebay, only to have the listing banned because it contains the word "Monopoly" which according to Ebay's computer means I'm selling some sort of gambling product. I got round it by spelling "Monopoly" backwards. It seems to have let thousands of similar listing through though.

Today I shall explain how dual monitors work using the medium of interpretive dance

Rtbcomp

Re: Examples...

Or the difference between text in a document and text on an image, and why you can edit one and not the other.

Something went wrong but we won't tell you what it is. Now, would you like to take out a premium subscription?

Rtbcomp

Hang 'em High

Putting a link on a page that takes you to the page you're currently on should be a capital offence. No is, no buts, DEATH!

Quality control, Soviet style: Here's another fine message you've gotten me into

Rtbcomp

Moskvitch for Hire

I once arranged to hire a Morris Marina from a banger hire place, it was £10 for two days.

I was absolutely delighted when I was told the Marina was not available and I would have to have a Moskvitch instead.

The wrong guy: Backup outfit Spanning deleted my personal data, claims Cohesity field CTO

Rtbcomp

Re: If you cannot touch it do not complain when it evaporates

"Save as long as both homes don’t burn down at the same time." Having just spent ages watching American house fires on YouTube there is a distinct possibility that if your house burns down, your neighbour's will too.

We know it's hard to get your kicks at work – just do it away from a wall switch powering anything important

Rtbcomp

Re: My favourite one....

The old "Tit one".

This was caused by well endowed ladies leaning on the bottom left key on an adding machine, giving a total of multiples of 100,000 greater than it should be

You would expect a qualified electrician to wire a building to spec, right? Trust... but verify

Rtbcomp

Re: You would expect a qualified electrician to wire a building to spec, right?

I had a house where a two-way light was wired with twin & earth instead of triple & earth, the earth wire being used to carry mains.

The gas boiler put out more fumes than heat.

The guy I bought it off was a fireman! I'm surprised he didn't have the chance to bring his work home with him.

HP CEO talks up HP-ink-only print hardware and higher upfront costs for machines that use other cartridges

Rtbcomp

Re: "Higher upfront costs for machines that use other cartridges ..."

I was very angry, never mind sad, to find my new Samsung printer came with an HP badge, even more so when the installation program on the supplied CD didn't work.

HP is very near the bottom of my preferential suppliers list due to bad service in the past and Samsung is going in a southerly direction very quickly.

Burning down the house! Consumer champ Which? probes smart plugs to find a bunch of insecure fire-risk tat

Rtbcomp

If you want to see a load of dangerous stuff, bought mostly off Ebay, check this chaps YouTube Channel

https://www.youtube.com/channel/UCtM5z2gkrGRuWd0JQMx76qA

That code that could never run? Well, guess what. Now Windows thinks it's Batman

Rtbcomp

INP Error - System Halted

I used to generate "INP Error - System Halted" 4 months after any program I wrote was installed. INP standing for "Invoice Not Paid".

Once the customer paid I'd call "to install a patch" to disable this feature.

Fortunately all invoices got paid and the error never occurred.

I'm still not that Gary, says US email mixup bloke who hasn't even seen Dartford Crossing

Rtbcomp

Unsolicited Fax from a Solicitor

I once got a fax from a solicitor intended for his client. I put it in an envelope and sent it second class to the client.

Rtbcomp

Re: Capital One

IIRC in the UK once it's been delivered you can open it because it's no longer in the postal system. Some council somewhere wanted to read a suspected criminal's mail and the only way they could do it was by getting the police to break into the house after the letter had been delivered and picking it up off the doormat!

Boris Johnson's promise of full fibre in the UK by 2025 is pie in the sky

Rtbcomp

Re: Won't Broadband be obsolete by then?

"bring full fibre to all homes by 2025" I don't think he meant Broadband, more likely a packet of All-Bran and a can of baked beans.

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