* Posts by Pete S

1 publicly visible post • joined 17 Dec 2014

ASA slaps Ebuyer AGAIN - this time for ignoring regulator

Pete S

I used to spend a decent amount of money with Ebuyer until a few years ago when I tried to return a faulty HDD. After spending significant time providing evidence that the drive was faulty and less than 6 months old I was refused a replacement.

No reason was given and a refund was forced on me despite asking for a replacement item. HDD prices had increased since I purchased the drive and despite them being able to get a replacement from the manufacturer they were unwilling to entertain just replacing the faulty goods. All legal apparently, but poor customer service from my perspective.

I've not purchased from them since, will not again and try to dissuade friends and colleagues.