Re: It sometimes works the other way
Ditto. Albeit for me, it wasn't a hard drive (or Seagate). For me it was a pair of prescription sunglasses by a brand so beloved by sports people and fashionistas the world over - OAKLEY.
Imagine dropping an eye-watering amount of moola for their top-end prescription sunglasses (*and* a standard pair of prescription glasses). Then, a year or three later, checking how I get the glasses refurbished and getting a "sorry, go speak to an eye specialist" answer (I'm paraphrasing) and *no* further information back. Try *everything*, from friends who work at said brand, to trying their various HQs (US, Europe, Asia, UK) and getting either *no* answer at all, or the same boilerplate message back.
I would've bought new frames and updated prescription glasses from them again if I'd had even the simplest "ok, yes, we do refurbish, but you will have to contact your local Oakley eye specialists as first point of call who'll take things further" email back. That would've been immensely helpful. Instead, Silhouette got my business the next time around.
Bonus is that Silhouette's prescription kit (sunnies or not) weighs even less than Oakley and is just as good (if not better), and that if you happen to break/damage something, they'll be delighted to tell you that they've got stock of parts all the way back to their first models. Will I carry the grudge against Oakley forever? Absolutely. Will I drop it if Oakley were to, for same reason, offer a sponsorship? Absolutely not. I don't want their kit, even if it's free. I'll happily continue to drop the money Silhouette asks for to keep my eyes happy purely because they have a level of customer service that Oakley once had and clearly no longer cares to.