Appalling customer relationship
We used to use Fasthosts for some high street brand websites we do. We had a couple of problems with them and they were completely unhelpful.
Luckily now we only have 2 small sites with them (although one is pivotal to our operations!) and those have been for days. One has just come back on line a few minutes ago, but has obviously suffered a power outage at some point. The other remains down. I'm so glad we moved the important client sites to the albeit much more expensive Rackspace.
They are telling complete -lies-. Let's not beat around the bush. Yes it must be hard bla bla bla but what kind of idiot says that everything is fine when they KNOW there are many people out there who can prove the contrary?
There is a culture problem. In every dealing we've had with them regarding server problems, they have been utterly unhelpful. The modus operandi seems to be:
1. Don't admit to any problems
2. Don't give any idea of time to return service
3. Don't contact the customer to tell them when service is restored.
Shameful.
Biting the hand that feeds IT
