Posts by Andrew Leaver

Fasthosts update: still above water

Terrible customer service

I host my company website through Fasthosts and have had no web-presence or e-mail for over 24 hours. We are not a technical company and are now getting calls from clients worried that we have financial trouble as we have vanished from the web. I can sympathise with the conditions in Gloucester but the fact that there is NO information NO telephone support NONE of my e-mails have been answered an yet they post an message on their phone saying there are NO PROBLEMS! Bad customer service is one thing..............lying to your customers is quite another. In the meanwhile has anyone any ideas what I can do!!!

Fasthosts hit by severe floods

Terrible Service

I host my company website through Fasthosts and have had no web-presence or e-mail for over 24 hours. We are not a technical company and are now getting calls from clients worried that we have financial trouble as we have vanished from the web. I can sympathise with the conditions in Gloucester but the fact that there is NO information NO telephone support NONE of my e-mails have been answered an yet they post an message on their phone saying there are NO PROBLEMS! Bad customer service is one thing..............lying to your customers is quite another. In the meanwhile has anyone any ideas what I can do!!!