* Posts by john

2 publicly visible posts • joined 23 Jul 2007

Fasthosts hit by severe floods

john

Fasthosts Uncontactable - server still down

Since my last post I've not even had a confirmation that they have recieved my email. I have called their alternative support number again, only to get a recoded message boasting how all their systems are fully operational and that there is nothing wrong.

I cannot speak to a person and take issue with this as they have made themselves completely uncontable and are ignoring my emails. Unfortunately I can't do this with my own customers. If service is not running by tommorow morning then my company might well be finished.

Whilst I have every sympathy for those whose properties are flooded, I could loose my entire business, my job, and my house meaning I'm totally homeless.

john

My Latest attempts to contact Fasthosts

I have a dedicated server that is still down. I'm really starting to panic now.

I have tried their alternative support number shown on their status page. I got redirected to an outsourced call centre (in the United States) where my call was answered immediately. However, they were completely unable to help as they knew nothing more than was already on the status page.

All they could do was to advise I email their support with my quesries. I have done this but I have heard nothing. I will post here again if I hear anything.

This is going to seriously damage our business, but nothing like the disruption caused to the poor folk that live there.

However, the lack of information available makes me worry of a cover up.