* Posts by tehc

1 publicly visible post • joined 27 Aug 2014

EE accused of silencing customer gripes on social media pages

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Just left EE

Just left EE this week after they decided to charge me £8 for 1MB of data overage in June, and then £4 for 0.5MB overage in July - this without any warning or notification that I was near any limit. When I phoned to query the bill at gone 8pm in the evening, I was invited to pay another 50p so that I could actually talk to an advisor.

When I first signed up to T-Mobile, I was on a "fair usage" plan that didn't charge if you exceeded your limit by small amounts each month. Somewhere in all the T&C changes, this clause must have disappeared without me noticing and therefore gave them a license to charge the earth.

I'm now whizzing along enjoying all-you-can-eat data on Three for about the same price I was paying EE for 1GB, with the added bonus of being able to use it in the States at no additional cost! Huzzah!