Separate Accounts
And that is one reason why you have your user account, and a separate Domain Administration account for Administrative tasks...
6 publicly visible posts • joined 1 Aug 2014
I found myself running the tech area of a well-known-PC retailer early in my career - it was an experience. My best customer was an older gentleman placing a Logik MP3 Player (with earwax-encrusted earphones) on the counter alongside his receipt, looking for refund. Looking at the receipt, he had bought said music device over a year prior, and must have used it every day since. I asked him whether they were faulty and he responded no, he just did not want them any more. After arguing with him for a good few minutes, I eventually got my point across. He promptly screwed on his tweed cap, told me to keep the MP3 player, and said he would never shop here again. A shame, because people like that made the hell of the Helpdesk passable.
I am in exactly the same position - I work for a recently acquired UK IT business, and about 3 years ago I was tasked at reviewing our mobile fleet and replacing our ageing iPhone 4 / 4S fleet. I had over 150 phones to replace, but I was encouraged to save money at the same time. At the time, Android was a mess with its fragmentation and Stagefright-style vulnerabilities, and iPhone was was just too expensive. I recommended Windows Phones - simply because they were cheap, and looked the part, and they made calls and received email - you could get four Lumia 640/650 phones for the cost of one iPhone. They were cheap enough that you could replace the whole fleet every year or two and it would still cost less than replacing iPhones every 3. WP wasn't great even back then, but with the power of MS, Nokia, and Windows 10 to look forward to, there was hope. It was a tough sell, and to be honest most people preferred to keep their iPhone 4S with knackered batteries and cracked screens. Promises from MS never materialised, and I am left with about 30 Lumia 650 phones still boxed and unused.
There was some good news though - I kept things under budget, the company has been acquired by a US firm and once again we are looking at the even older mobile fleet. For the cost of rolling out WP, our planned replacement cycle was due anyway. After all the complaints the Bosses had with skimping on Windows Phones, they've decided to allow people to bring their own devices and pay toward their own mobile contracts. Works for me - trying to explain to someone why a £100 Windows Phone is better for the business than a £600 iPhone was getting tiring. Now, its if you don't like it, buy your own f***ing phone.
And most do. Less work for me on mobile means more time to support the other steaming pile of code that is Microsoft products. Plenty of other things to fix to keep me in a job.
I was recently in this situation with Virgin Media. Signed up to an 18 month Fibre offer in April and less than two months into it my landlord handed me my two months notice to move. Called VM and gave them my new address and was told that they did not serve the area, that I would need to break the contract and therefore incur a £260 cancellation fee.
Luckily a legal bod at work heard my tale of woe and read through their contract, and found a small hole - it stated that if I moved and cancelled my service, I would be charged. However, it did not say what would happen if I moved and was willing to take my service with me but VM were unable to fulfill my request. A quick complaint email with the threat of sending my story to Anne Robinson et al and VM called me back and waived the fee.
Still out of pocket since I paid line rental upfront (so the £260 was on top of the £160 I had already paid), but much happier I dont have to pay them another penny.