
Re: Nudge economists
> HMRC aren't alone - they're just catching up with the utility companies, banks and other private sector pioneers of enshittification.
True... but there's a critical difference: if my bank, phone company, streaming service etc do this I can at least try to find a better alternative. Or if I can't find one, I can (in some cases at least) decide to go without that service.
I can't do this with my tax returns.
I am very happy to use online services where available, so I registered for the HMRC "customer" forums. I have posted perhaps three or four questions and without fail, they were not answered correctly by HMRC "admins", even after repeatedly pointing out their wrong statements by providing links to their own internal manuals. Complete FAIL and I've now stopped to use them.