Horror Stories with these machines!!
I moved from HSBC to Barclays because I liked the fact that on a Saturday I could walk into a branch and talk to a human who would handle my cash and sort everything out and answer any queries I had... Not like HSBC when I tried to deposit some money only to find the machine broken and 4 of the smartly dressed clipboard holders trying to fix it.... Cant you Open a Counter I suggested... "NO" they replied, but you have a queue of 10 or so people waiting to use this machine, "it will be fixed in 10 mins" they responded... 45 mins of my precious Saturday passed and the clipboard holders faced defeat in the face... but rather than open a counter they told us to use the Business Machine to deposit our wares... why they hadn't suggested that earlier I do not know!?!
When I actually TRIED to close my account, again on a Saturday they said I owed 24p in my account - I asked if I could pay it in, they said NO as no desks were open on a Saturday... I asked if their machines could take coins and they said NO, so luckily I had already opened my Barclays account already so I walked across the road... walked up to the counter and asked a staff member to transfer 24p into my HSBC account, which they did immediately... an hour or so later when it had cleared I walked back across and closed the account....
Banks just need to walk into a Tesco/Morrisons/Asda etc. and watch the number of people arguing with the self service checkouts to know that these types of machines are a bad idea...
Biting the hand that feeds IT
