Re: My boss loved the Outlook calendar.
A long time ago I realised that there are two modes of thinking and any individual almost certainly operates well in only one.
One is suited to complex tasks. It requires deep thinking. Getting into a problem takes time as there's a lot to be assimilated. Getting out can also take time; being yanked out of a deep problem is painful.
The other is suited to simple tasks. The tasks only require simple thought. They are quickly started and dealt with.
Both modes have their uses, one to deal with complex problems and the other to deal with a lot of small tasks because this mode enables one to pass rapidly from one task to the next.
The latter is, of course, the normal mode of thinking of the administrator. The downside of this is that they're unable to achieve the depth of thinking that would enable them to realise that the alternative mode exists, that it's often that used by the people they're administering and that the sorts of reporting schemes they come up with are deeply hostile to it. They'll be able to see the measurement of the time being spent on responding to their recording schemes and accept it as the expected cost of recording but they'll not be able to think deeply enough to see how disruptive it is to the main task nor even that the main task is the important one.