Re: Lots of turkey's complaining about christmas on this thread.
"right up until the point you are no longer needed and replace (sic) by someone doing a better job delivering IT as a service."
Which they do right up until the time they break something by which time there's nobody left in house to fix it.
If you work in an in-house operation which is critical to the business you're aware of its impact. If it goes down it's the business that provides your pay and your colleagues' pay that's at risk. In that case getting it up and running becomes your one and only priority.
If you work in any form of out-sourced operation that operation might be critical to lots of businesses. But your priorities for getting it up and running will be concentrated on your biggest/loudest/most litigious customers. The rest can wait.
From the perspective of a business which has outsourced but isn't in the biggest/loudest/most litigious group they've gone from "one and only" to "the rest". They won't, of course, discover this until they're too late.