Re: Industry mouthpiece TechUK sound like idiots
"Represent your clients by all means, but don't think up excuses that make them look like incompetent idiots in technological savvy terms"
No need to do that at all. Said clients manage to do that all by themselves.
Take their "recommendations" for a start. You may be interested in whatever it was I made a one-off purchase of.
The chaos resulting from a failed delivery to an Amazon locker which results in a courier being tasked to come to the door to collect the item that wasn't delivered because they treat non-delivery as a return.
The spamming for feedback which, should I ever consent to click in a link in a spam, is only going to result in score that represents the negative customer service that is spam.
The failure to notice that an item hasn't legitimately moved out of (and probably can't be found in) the depot where it's recorded as having arrived at and should be delivered from.
The battery of estate agents' ads that follow any search for information about a specific place.
And more and worse besides.