Re: Hmmm....
"I'm a tad cynical that letting the academics at the problem is going to make it any better.
From the point of view of an outsider looking in, the three things you need for 'digital transformation'..."
I take it you didn't actually go to look at the evidence to the committee. It wasn't so much that they were doing "transformation" wrong, more that they were doing the wrong thing:
Many public administrative functions such as assessing the needs of benefits claimants are not amenable to online self-service. Consequently, policy implementations not suited to this approach (such as Universal Credit and CAP-D – see my evidence to the Work and Pensions Committee) became highly contentious and problematic as GDS insisted on using the wrong tools for the job. Public sector bodies are not entrepreneurial businesses — almost the opposite as they must follow their founding legislation impartially and consistently. The data they collect and use is determined by their legislative base. Government departments are structured around the policy and legislation assigned to their Secretary of State by the Prime Minister. None of these entities are changeable (“transformable”) at the whim of their managers.
Your idea of being able to "stand on toes" and "have the authority to make changes to the legacy" is exactly what they were trying to do. But the "legacy" includes legislation that only Parliament has the authority to decide and policy which is the PM & Cabinet's responsibility That, according to the Prof. is where they went wrong/