Re: "Inadvertently misrouted." Wow, that's what I call a spectacular display of contempt.
This seems to be typical of managerial thinking in general. I've never quite worked it out.
Do we put it down to them being so stupid they actually think it? Or do they know it's wrong but they're so stupid as to think it's credible? Or do they just not care? With a few other gradations in between.