Re: Two such patterns missed completely
"Do they want me to assume they bring the same (lack of) competence to everything else they do?"
They may not want you to but it's a good idea to do so.
Item shown arriving at depot and never leaves - do they not raise regular exception reports for items that weren't despatched on time? Or items which, as I'm sure this did, "evaporate"?
And items which leave the despatch point en route for a locker and don't get put into the locker - don't they alert the courier before he moves on?
And when an item goes missing, do they not realise that despatching another PDQ is the proper way of dealing with it?
I assume these are all the result of agile development and one of these days they're going to get round to these user stories or whatever they're called but they didn't make the MVP.