Re: "It's the system"
"the wrong buttons were pressed"
These days it becomes difficult to distinguish the button from anything else on the page. Or the button is further down the page, below the several inches of white space that extends to the bottom of the screen. Or work out which bit of text is a link and which isn't because the User Experience Designer has gone to considerable lengths to ensure they're the same colour.
All because of style over function, style is a matter of fashion and fashion dictates flat design.
Designing an interface takes knowledge, intelligence and thought. Anything cobbled together with crayons is an experience even if the adjective in front of it should be "bad" so a User Experience is substituted for a User Interface.
Place the blame where it belongs.