Re: Unhelpful comments
It's even more useful if you're not aiming for Edinburgh.
40413 publicly visible posts • joined 16 Jun 2014
"A series of frantic phone calls to the former contractors elicited precisely no co-operation at any level, or for any price."
Unless the contractors were already in contract elsewhere that's not very professional. The professional approach is "Don't get mad, get even. But payment upfront this time."
Your original cards might have been on the limits of readability before they went into storage - that's why there were card duplicators. Providing they'd been run through the interpretor you could always go through a card at a time and look for comments by Mk 1 eyeball.
The alternative, I've discovered, is not to train them but let another of the client's suppliers train them instead. Or, as it turned out, the other supplier's contractor. It became obvious that the data we received had similar mistakes in it every few months as a new lot were rotated in on their 6 month visas and decided to rework their predecessor's code that they didn't understand.
It still sounds like something that could have been sorted over the phone with one, possibly major, proviso - that there was someone at the client end who could be relied on to make the change without breaking things. A remote dial-in might also have been a possibility.
But a more honest solution would have been to have recommended some training courses* for the IT department - which would probably have pleased them - or spent the seek providing some training.
* Advanced, of course because this was a problem needing advanced knowledge.
Your expectations were correct. And pretty indicative of the situation. All I can say is I went to bed, woke up in the morning finding myself still sitting up in bed - I passed out without even getting as far as lying down. Felt fine. Had breakfast. Still fine. Gone taken out to wait in some large hall for proceedings to begin. Still fine. Thought I'd better read through my file. Looked down and waaaaay - the whole thing started to spin.
Got through it OK and discovered one thing that makes courts martial different. I got invited to lunch in the officers' mess & found myself sitting next to the Judge Advocate to whom I'd just given evidence. That never happened at Crumin Rd.
But I'll admit my typing is getting very erratic these days. It must be age.
I would say that "client management" is part of my job description.
But how does that relate here? Is it something the client's staff should have known about? Have the wrong staff been recruited? Do they need a more knowledgeable and senior member of staff? Do the existing staff need training? Did they demand someone on site rather than being satisfied with telephone support? There would be ways in which to spend a few extra ours or even a full day with the client providing value on these lines rather than spending a week pretending it was a big job just to save someone's face.
Even glyphosate isn't easy against knotweed. You can't just spay it, you have to pour it into the hollow stems so it's a matter of mowing them down, disposing of the mowings to make sure they don't root, then treating each stem separately and redoing it every time a new lot springs up from the unkilled roots. And less fun than 3KV.
"Is keeping the customer happy not part of the job then?"
My experience in freelancing was that the customer was very happy to have the problem fixed quickly and cheaply. Happy customers brought repeat business. Repeat business from happy customers had the added advantage of cutting the agency out of the value chain.
And big hints as to how to make the necessary adjustments with a cattle prod.
BTW I read an article the other day about using a 5KV device as a weed-killer for Japanese knotweed. It boils their roots I wonder if Simon has heard of that and arranged to trade-in the cattle prod to buy one.
"I've got more important things to do."
I have sympathy with this. I once had to give evidence in a court martial about a break-in to the NAAFI at Omagh. They said they wanted me there, Inverness barracks*, on the Monday for a hearing on Tuesday. It turned out they didn't really need me there on Monday at all, they were just being hospitable (resulting in giving evidence with a raging handover).
The trouble was that that was my last week in the job and I still had a lot of cases to write up. I could really have done with spending the Monday in the office. I finished the week with a murder case to write up. I ended up spending my spare time in my first week in London working on that and taking the work to the N Ireland Office to get it sent back and forth in internal mail for typing, checking etc.
* If they'd left it any longer it would have been in Kenya.
"it's the prettiest Linux around"
Beauty lies in the eye of the beholder. With controls in the title bar it wouldn't find favour in mine. The title bar of the window in which I'm typing this has the article title, "The Register Forums" and browser name occupying a significant par of the bar. No room for controls, it's called the title bar for a reason.
My experience didn't entirely match. Some of it did. When the lab was rebuilt after a fire it was decreed offices for anyone less than Director had to have lino - until it was discovered after the first office was fitted out that way that lino was dearer than the alternative non-woven floor covering that looked like carpet. Then nobody below PSO could have an office at all until it was pointed out that we had reports to write and quite often held rather confidential case discussions so we were able to put "writing rooms" on the plan.
On the other hand salaries were held below general service grades and promotion was withheld (until I put my notice in when a much too late offer arrived PDQ) on the grounds that we didn't have management responsibility, i.e. enough junior staff; the responsibility of the job itself was ignored. As the major employer of scientists in the UK they could control salaries in general.
Pension? Well, for a final salary scheme the low salary has its own consequences. Apart from that, a year's service accumulated 1/80th of a year credit which mean that a new graduate, joining at 21, retiring at 60, would be a year short of half pay. I went to industry where the rate was 1/60th so the same graduate would end up a year short of two thirds pay. And as a final twist the scheme was non-contributory but the salaries were adjusted down to take account of what the contributory scheme would have paid after contributions - that meant that the final salary was this discounted value.
The Civil Service might be great for somebody in the higher ranks with a degree irrelevant to the job. If you're a specialist in the scientific branch it's crap and I wouldn't recommend it to anyone.
"their own local hackers have a field day hacking the rich and famous peeps with published exploits."
The reason they've got away with it (or been encouraged) all this time is that they don't turn on their own. If they try that now they're likely to find themselves in the front line with a rifle.
"TikTok is the real threat especially as a foreign owned app that is #1 in sharing data that young teens are using.'"
What's really appalling about this is the assumption that nobody has the wit to choose to or be able to work out who would be #1 in its place and that that assumption might be justified.