Re: Help Desks shouldn’t be necessary
As a matter of curiosity how do you apply QA to the users of the products? Do they have to pass some sort of test before they're allowed to make a purchase?
40432 publicly visible posts • joined 16 Jun 2014
"Mr 'One Answer' was earning his keep by diverting many support calls to 'go off and restore your backup'."
I don't think having customers implement a solution that destroyed data since the previous backup was earning his keep. It might look like that from the point of closing calls but what it would really have been earning was a bad reputation for the product.
"I have worked on & ultimately run 'support functions' in large companies "
You really thought it acceptable for support people to be giving bad answers while they were learning on the job instead of being trained?
As Trump and Musk are currently at odds with each other this is probably finely balanced, especially as Trump will want to keep Starmer at heel at present.
Nevertheless we'll see Musk wailing loudly that he's been singled out for punishment and all the usual shills repeating that. It never seems to dawn on them that if a US business is being "singled out" for punishment it's not because they're US companies but because they fail to observe the laws of non-US countries where they operate.
Microbiology labs have extraction facilities. The containment of the ISS means that there is no fresh supply to replace the extracted air. Unless the filtering is perfect the recycling of that air will allow possible contamination to build up. The isolation prevents access to treatment. And I don't think the chromic acid we used to use for cleaning glassware would be popular on the ISS.
Lack of imagination virus anyone?
I suppose the simpler way of finding out why things are placed where they are would simply be to ask those building them. It's not like ecology where chance determines whether a seed has fallen where it can grow or not and you need to discover the distribution patterns and examine things carefully to find out why. Nor is it some past civilisation where you have to examine them archaeologically and, again, look at the environment and work out why they decided to settle where they did, or why they flourished and then died out.
These are conscious decisions by people who are here and now and can actually speak if you ask them.
The more you dig into it...
Npm, Javascript, DevOps, Low-code/No-code building. No, nothing to go wrong there.
They have what's termed a SOC 3 report on security. AIUI what this says is that N8N makes assertions about what it does and the auditor confirms that N8N makes its assertions. There seems to be no audit on the product, just an audit on the paperwork.
"This old dog learned to type on a manual typewriter."
Ditto, although my experience was writing scientific papers. Together with my supervisor drafts would be sliced up, rearranged, stapled onto fresh sheets with new or rewritten bits added and lots of changes added in ink. The resulting mess would be sent off to a real typist (University departments had them in those days). There would also be occasions when the two of us would sit there debating the right word. Creative flow was far from being uninterrupted.
"most people in the UK ... would not nowadays think natively in terms of pounds, ounces, hundredweights, etc."
I blame an education system that handicapped pupils to the extent that they could only handle one system whether it was relevant or not. I quoted elsewhere a furniture restoration tutor who insisted on measuring in metric what the original builder constructed in imperial.
Maybe things are changing. Our granddaughter, showing us her work on a project, gave measurements in imperial which was appropriate to the circumstances. Having seen so many disparaging comments here I asked her if she was comfortable using both. Of course she was, it seemed I had asked a silly question.
"Owning your own system" is an irrelevant goal for 99% of users - even in this time of the US going mad. They just want to get shit done.
That's correct. It's irrelevant for them. Right up to the point when not having really had ownership bites them.
I suppose you must have missed the story a few weeks ago about the Apple guy who fell victim to some sort of Apple gift card scam and Apple punished him for it. "His" system included a mass of stuff stored by Apple and he could no longer access it. He just wanted to get shit done as well but now he couldn't. He was a t least lucky in being well enough known in the Apple world that he could make an audible fuss about it.
I don't know about the "usual" channels by which MS might have been approached but the appropriate channel would have been those agreed by treaty which would allow them to get a warrant in Ireland. Such a warrant would have overridden the provisions of GDPR. It would, however, have required provision of a modicum of evidence to justify the warrant. They obviously weren't prepared to do that. Who knows why? They didn't have the evidence? They weren't prepared to disclose it?* They were too used to getting evidence with a minimum of work and didn't want to make the effort that would have been required in Ireland let alone the extra work of dealing with a transatlantic jurisdiction?
MS would naturally have had to fight the approach because of the GDPR implications for their EU operations. Certainly Brad Smith welcomed the Act as it gave them clarity, or words to that effect which I take as meaning that it relieved them from having to fight.
* IME some police officers seem to be reluctant to confide even in those whose cooperation they need.