Wow!
They compensated you with a macBook Pro?
That did it for me. This evening I went to John Lewis and purchased a black MacBook.
Ok, so you got a duff Monday morning/Friday afternoon job. I guess cooking it when recharging wasn't a good idea, but that was outstanding customer service. With Dell you wouldn't even have someone to complain in person to - try pushing your point with an Indian CSR with an anti-Western attitude!
And now I have the rest of the evening to get accustomed to my new MacBook.
It's flowncy journalism, but what the heck?