Re: Does anybody know..
Something along these lines: not long after operations were outsourced to India a DB2 database upgrade on a mainframe failed and the backup copy was corrupted/overwritten/deleted so several million financial transactions had to be dealt with manually, which is why it took several days of round the clock processing to catch up.
Meanwhile, back in blighty the UK management hear about it and demand the UK support team fix it as they have all the experience and know-how. Response is that sorry, as you requested we let the last of them go a couple of weeks ago...
I guess that with a £56m fine and another £70m paid out as compensation the choice to outsource a perfectly competent team of IT professionals was another great money saving idea.