Posts by Spitefuel

CEO Tim Cook sweeps Apple's inconvenient truths under a solar panel

If they'd hurry up and make solar charging or kinetic charging iPhone's they'd help the environment but also finally have a winning smartphone that doesn't need charging every 8 hours.

It's EE vs Vodafone: 'How good is my signal' study descends into network bunfight

The issue is that none of the UK telecoms networks have increased the capacity of their networks. The reality is that they accept a basic level of churn and when one network is over capacity the others are able to provide better service. Consumers churn from one to the next gradually dragging down one network as the other recovers.

Ofcom do not have a basic level of service requirement that is suitable for the modern market and all the major companies are beholden to shareholders who like most idiots in The City believe that utility service which requires infrastructure can be run on a shoestring rather than focus on the quality of service.

All the major networks have sold off their engineering; their equipment and much of their technical support. All to give a few more pennies short term added value for shareholders.

The solution is that we need to have a minimum requirement of service and Ofcom to require that every customer issue is logged (it isn't in any of the major companies; shabby outsourced customer services bullshit customers regularly and avoid logging faults). It would be easy for Ofcom to monitor with regular anonymous shoppers and keep testing how many faults are not logged. A direct personal fine for every member of the board of 1% of their salary for every fault that is provably not logged should do the trick. The money goes to the customer whose fault wasn't reported so there is an incentive for customers to chase faults and make sure they are reported. They'll start caring about recording faults and then have to deal with people knowing the real level of under-investment in the infrastructure.