Isn't as polished
Commercial director of an SME here, we've had several goes at implementing 'friendly' versions of Linux to replace Windows for our office workers over the years and they have all ended in expensive failures. Trying to switch to LibreOffice was a costly fiasco with format compatibility clearly meaning something different to its lay meaning. Also our costs went up very significantly as we needed a Linux wrangler to manage the boxes - where in the past Windows 'group knowledge' kept most things going when things went funny, Linux dropped us into arcane dialogues and was forever expecting 'command line' interaction. We wanted to use the applications, not play with them. It is hard to get away from the impression that many applications are scarcely beyond hobby projects where people have become bored and then wandered off.
It always seems 90% of the way there, but not quite ready for prime time. But as project management teaches: you get 90% to completion in 10% of the time and the last 10% takes 90% of the time (and all of the profit).
It would be interesting to experience the Russian or Chinese distros. Maybe with a (totalitarian state) coordinator pushing things along it would be better, or just as bad but without the option to jump.
I still live in hope.