Act of Desperation!
As i had been with BT for 7 years then switched to o2, i found o2 to be everything that BT is not. Efficient, excellent technical help, English speaking staff, excellent internet speeds & not put on hold for ages before you got any help. I have now gone with BSkyB Broadband and they have incorporated the same set of skills that o2 had. I HAVE TOLD BT THIS AND MANY OTHERS, I WOULD NOT EVEN USE BT PRODUCTS IF THEY OFFERED EVERYTHING TOTALLY FREE.
BSkyB speed test... http://www.speedtest.net/my-result/3615640090
BT speed test.... http://www.speedtest.net/result/1938637362.png
I once had a speed test of 0.01, i told BT thats this does not meet the requirements of a broadband connection, they said it did and would not cancel my contract. 0.01 is less than dial up, what a laff.