Been there, done that
You need enough failures for non-technical senior management to understand that they can't continue with the old stuff. Once that point is reached, new development becomes the fire fight, not the cause of it.
Operationally managing systems which are definitely going to crash and burn is tricky. You have to demonstrate to "senior" management that they're screwed, without screwing them yourself, and without getting screwed by outages. It requires considerable finesse and timing.
That's assuming the cause is old systems, rather than outsourcing operations to somewhere with cheaper day rates, or straight operational incompetence. As this is a taxpayer owned company, can we use the FOI to pull their incident reports?
None of this is limited to banks of course.
Biting the hand that feeds IT
