Had some local hoodlums slice through two bundles of phone cables. OK not really BT's fault but trying to find out from their customer "service" people what the issue was... I raised a fault call online (yay for mobile broadband) and all I got back was an text with a resolution time and then a revised (later) resolution time. So I phoned customer service to find out what the issue was and how long it was going to be. Bearing in mind that this affected about two hundred lines on this exchange, you would think that they would say "Oh there is an issue with that exchange we are working on it". But no, they hadn't got a clue (this is about five days into the fault). Promised to call me back and never did. Called again, still no idea, promised to have a manager call me back, Nada. I only found out what the issue was by reading the weekly free paper.