
User's perspective
I am a user of BT's services, both at home and at work (my employer outsourced IT to BT) and from a work point of view, it seems that, at the moment, when a contractor's contract comes to an end, it's not renewed and BT tries to use retrained 'poleclimbers' (the guys who used to climb the telephone poles) in place of contractors because they can't get rid of them for some reason. However, these guys, even retrained, cannot replace someone who is a senior project manager with experience of delivering large scale projects. It's about time BT was given the option of getting rid of staff it can't use any more due to technology change.