It appears the Minister and Centrelink are digging themselves even deeper in the doo-doo:
Leaked Centrelink memo shows staff told not to process debt disputes in person
The memo appears to contradict Human Services Minister Alan Tudge's claim yesterday that people having problems with online and telephone services could go into a Centrelink office and see someone "in 10 minutes".
I've had to be on Centrelink twice before and my mum currently deals with them whilst going through trying to get disability pension, I can tell you right now, there's is no way in any of the Western Australian offices that someone will see you in 10 minutes, you have to go to a kiosk, print a ticket for what you think is the right area and anywhere from 45 minutes plus later, you MIGHT just get served, I don;t blame the staff for it, I blame the STUPID amount of red tape and BS people need to go through, taking up time.
I remember a few years ago a politician being asked to live off the pension for a month, of course they declined, surprise, surprise.