Over dramatic??
Ex NHS Spine here so I used to know a little about the NHS backend, not so much front of house.
The company I work for have swallowed the MS pill. The full suite. That, mixed in with our corp protectionware, is a great waste of my productivity. I'm often hanging around waiting for this or that to happen or correcting a wrong click because of Cumulative Layout Shift / Jank. People don't kark it when I don't get something done in a timely way but they potentially do within the NHS. If it's measurable, what's the number? What is the number of people being treated by the NHS that have an adverse outcome because MS is farting around with Notepad AI improvements, crap reskins of Outlook, foisting copilot on folks who never asked for it..... the list goes on.
In fact what's the productivity / good outcome benefit of having NHS staff implement the right IT for the right situation rather than going into protracted negotiations with a behemoth that's intent on extracting the most money possible both before AND after you've paid for the product?