"... improving a product is a good thing"
I'm still cross about Ribbons in Office. "Improving a product" may not be a good thing. If adding Ribbons to MS Office cost every customer a day to learn for no productivity gain then it cost the world billions dollars in lost productivity. There are just so many MS Office users. This is true even if Microsoft and others think Ribbons look nicer. A similar argument can be made against Win 8.
Biting the hand that feeds IT
