I agree, didn't bother complaining about them after having 2.2mbs for a while then all of a sudden dropping to 1.2mbs. After ringing them 4 times and getting what was kind of a reason (they had dropped the speed on the exchange as "some" users were getting errors) they told me it would be fixed in a week. That was basically a ploy to get me off the phone. So I just changed to BT, who aren't actually bad so far and im getting 2.4mbs again.
Biting the hand that feeds IT
