Re: Special characters
Even better was some web management portal (I think for PlusNet) who changed the password requirements so enforce length and complexity including special characters. Now as an existing customer I did not know this.
I came to login one day to do something and could not get in, WTF....
Check the password, it is correct, retry, still "incorrect username or password"
Check router is logged in and when it last dropped and reconnected, all good.
I did not do "reset my password" because I knew it was correct. Phone them and get through to someone who tells me the password needs resetting because I have forgotten it.
Okay, reset set the password and put it back to what it was to humour them.
Still cannot login.
Continue phone call and get through to someone who is technical.
In the end they ask for the password so okay, I can reset it again, it is random, no issue.
He then says, oh, you cannot use that password because of this character.
So this takes us full circle, they changed the requirements and had a list of excluded characters that meant you could not log in, however you could change the password and use one of the excluded characters.