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We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Star Outstanding – the service is performing exceptionally well.
Green smartie Good – the service is performing well and meeting our expectations.
Yellow smartie Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.
Red smartie Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.
Grey smartie No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.