Nothing new
... if you expect a company to cancel a direct debit for you.
I see this is a worldwide thing, evidently not limited to what are these days called first world countries.
Where I live it is one of the main complaints customers have.
When I was but a child and living in the US, my father puchased a car from a Ford dealer, an ugly beige two door Falcon with financing directly from the company.
I cannot recall the price but it was a relatively small amount up-front and something like 36 installments of $66.66. (late 60's)
A wife, four children and a dog meant money was always short and I recall his being very happy when he finally paid the last $66.66.
Nevertheless, the billing for the $66.66 continued to arrive at our mailbox, so for the first two or three months he called Ford's credit office and everytime they said it was OK and the problem was solved.
The billing stopped but was replaced with overdue payment notices and after that, polite letters demanding payment or legal action.
This went on for about a year or so and I recall my father actually being refused financing for something we needed from Sears thanks to this.
Eventually, when confronted by xerox copies of all the cancelled checks personally presented by my father at some office in downtown DC, whoever was responsible for billing or whatever finally managed to solve the issue.
It's not the same as direct debit was unheard of at the time, but it shows there's really nothing new under the sun.
O.