missing the point?
Detractors of this article, is the writer not really annoyed because they are ignoring him, not because they will not implement a fix?
If I told google about this problem, it would be fine if they told me they weren't going to fix it, even if "cba" was the reason. But saying "I'll pass it on to the team" whilst obviously meaning "I don't give a crap" would make me annoyed too.
Why not just tell your users how it is instead of "appeasing" them?